Payment Policy for ScaleHato.net

Effective Date: December 31, 2024

At ScaleHato.net, we are committed to providing you with a secure and seamless shopping experience. This Payment Policy outlines the payment methods accepted, billing procedures, and payment-related terms. By purchasing on https://scalehato.net/, you agree to adhere to this policy.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

      • Credit and Debit Cards:

        • Visa
        • MasterCard
        • American Express
        • Discover
        • Diners Club

      • PayPal:
        You can use PayPal to complete your payment securely through your PayPal account or as a guest via a linked credit card.

      • Apple Pay and Google Pay:
        For customers using mobile devices, we also accept payments through Apple Pay and Google Pay.

      • Other Payment Methods:
        Occasionally, we may offer additional payment methods (e.g., gift cards, store credits, etc.). Please check the available options at checkout.

2. Payment Security

At ScaleHato, your security is our priority. We utilize Secure Socket Layer (SSL) encryption to protect all payment transactions. Your credit card details and personal information are securely transmitted using industry-standard encryption to prevent unauthorized access.

      • PCI Compliance: Our website complies with Payment Card Industry Data Security Standards (PCI DSS), ensuring that your payment information is protected in accordance with the highest security standards.

      • Payment Processing: All payments are processed through reputable and secure third-party payment processors (e.g., PayPal, Stripe) to ensure that your financial information remains safe.

3. Billing Information

When making a purchase on ScaleHato.net, you are required to provide accurate and complete billing information, including:

      • Full name
      • Shipping and billing address
      • Contact number
      • Payment details (credit card information or PayPal account)

It is your responsibility to ensure that the information you provide is accurate. ScaleHato is not responsible for delays or issues caused by incorrect or incomplete billing details.

4. Payment Authorization

      • Authorization Process: When you place an order, we will verify your payment details with your card issuer or payment processor. If there are any issues with your payment authorization, we will notify you promptly so that you can resolve the matter.

      • Payment Confirmation: Once payment is successfully processed, you will receive an order confirmation email, which includes the details of your purchase. Your order will be processed and shipped once payment is fully authorized and received.

5. Order Cancellation and Payment Failure

      • Order Cancellation: You can cancel your order before it is processed. If your order has already been shipped, cancellations will not be accepted, but you can return the product per our Return and Refund Policy.

      • Payment Failure: If your payment fails, we will notify you immediately. You will have the opportunity to update your payment information and re-submit your order. If the payment issue is not resolved within a reasonable time frame, your order may be canceled.

6. Sales Tax

      • Sales Tax: Sales tax will be added to your order where applicable, based on your shipping address. The applicable sales tax will be calculated and displayed at checkout.

      • Tax Exemption: If you are tax-exempt, please ensure that you provide the necessary documentation before placing your order. Tax exemptions cannot be applied after the transaction has been completed.

7. Currency

      • Currency: All prices on ScaleHato.net are listed in U.S. dollars (USD). For international customers, exchange rates will be determined by your credit card or payment processor.

      • Currency Conversion Fees: If you are paying from a country outside of the U.S., your bank or payment processor may apply currency conversion fees. These fees are charged by your bank and not by ScaleHato.

8. Refunds and Payment Method

      • Refund Process: If you are entitled to a refund (in accordance with our Return and Refund Policy), the refund will be issued to the original payment method used for the purchase. Please allow up to 5-10 business days for the refund to be processed and reflected in your account, depending on your payment method.

9. Privacy and Data Protection

We take your privacy seriously. For more information on how we collect, use, and protect your payment data, please refer to our Privacy Policy.

10. Contact Us

If you have any questions or concerns regarding payments, please contact our customer support team. We are here to assist you!

      • Email: info@scalehato.net
      • Phone: (910) 486-6672
      • Address: 6341 Sandy Creek Rd, Stedman, North Carolina, 28391

11. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly for any updates or changes.