Shipping Policy for ScaleHato.net

Effective Date: December 31, 2024

At ScaleHato, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines our procedures for shipping, delivery, and related costs. By placing an order on https://scalehato.net/, you agree to the terms outlined below.

1. Shipping Methods and Costs

      • Shipping Methods: We offer a variety of shipping options to cater to your needs, including:

        • Standard Shipping (5-7 business days)
        • Expedited Shipping (2-3 business days)
        • Express Shipping (1-2 business days)

      • Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery address. You will be able to see the exact shipping cost at checkout before completing your purchase.

        Note: Shipping rates may vary depending on the country of destination for international orders.

2. Processing Time

      • Order Processing: All orders are typically processed within 1-2 business days of being placed. Processing time does not include weekends or holidays. Orders placed on weekends or public holidays will be processed the next business day.

      • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with your order details. After your order has been shipped, you will receive a shipping confirmation email, including a tracking number.

3. Shipping Times

      • Domestic Shipping (U.S.):

        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days
        • Express Shipping: 1-2 business days

      • International Shipping: Delivery times for international orders may vary depending on the destination country and shipping method selected. Customs processing can also impact delivery times. International shipments typically take 7-14 business days, but can be delayed due to customs clearance or local postal services.

        Note: Shipping times are estimates and may vary due to factors beyond our control, such as weather, holidays, or customs processing.

4. Shipping Address and Accuracy

      • Address Verification: Please ensure that your shipping address is correct before completing your order. We are not responsible for delayed or lost packages due to incorrect or incomplete addresses provided by the customer.

      • Address Changes: If you notice an error in your shipping address after placing the order, please contact us immediately at info@scalehato.net or call (910) 486-6672. If the order has already been processed or shipped, we cannot make changes.

5. International Shipping

We offer international shipping to several countries. The shipping costs for international orders will be calculated at checkout based on the weight of your order and the destination country.

      • Customs Duties and Taxes: For international shipments, customers are responsible for any customs duties, taxes, or import fees levied by the destination country. These fees are not included in the product price or shipping cost at checkout. Please check with your local customs office for more information on import regulations and fees.

      • Customs Delays: International shipments may be delayed due to customs processing. ScaleHato is not responsible for any delays caused by customs clearance or other international shipping processes.

6. Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to check the status of your order directly through the carrier’s website (e.g., USPS, UPS, FedEx, etc.).

7. Lost or Damaged Packages

      • Lost Packages: If your order is lost during transit, please contact the carrier (using the tracking information provided) to resolve the issue. If the carrier does not resolve the matter, please reach out to us at info@scalehato.net. We will assist in filing a claim with the carrier and may offer a replacement or refund based on the circumstances.

      • Damaged Packages: If your item arrives damaged, please contact us immediately within 48 hours of receiving your package. We will assist in processing a claim with the carrier and arrange for a replacement or return as necessary. Please provide photos of the damage for documentation purposes.

8. Shipping Restrictions

      • P.O. Boxes: We do not currently ship to P.O. Boxes. Please provide a physical address for shipping.

      • Shipping to APO/FPO Addresses: We can ship to military APO/FPO addresses; however, please note that shipping times may vary significantly due to military mail processing.

9. Customer Service

If you have any questions about shipping, please feel free to contact us. Our customer support team is here to assist you!

      • Email: info@scalehato.net
      • Phone: (910) 486-6672
      • Address: 6341 Sandy Creek Rd, Stedman, North Carolina, 28391

10. Changes to the Shipping Policy

We reserve the right to update or change our Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy regularly for the most current information.

Thank you for shopping at ScaleHato! We are dedicated to ensuring that your order is delivered promptly and safely.