Sales Policy for ScaleHato.net
Effective Date: December 31, 2024
At ScaleHato, we are committed to offering high-quality camera products at competitive prices while providing exceptional service to all of our customers. This Sales Policy outlines our practices for purchasing, pricing, and payment terms for products available on our website https://scalehato.net/.
Please read this policy carefully to understand our terms of sale.
1. Product Availability and Pricing
Product Availability: While we make every effort to ensure that the products on our website are available for purchase, inventory levels are subject to change. If a product becomes out of stock after you have placed an order, we will notify you as soon as possible and offer a suitable alternative or a full refund.
Pricing: All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure that the prices displayed are accurate, but errors may occur. If we discover an error in pricing after you have placed an order, we will contact you before processing your order to inform you of the correct price. You will then have the option to proceed with the updated price or cancel your order.
Taxes and Duties: Prices do not include applicable taxes or duties. Sales tax will be applied at checkout based on your shipping address, as required by law. For international orders, customers are responsible for any customs duties or import taxes that may apply.
2. Order Process
Placing an Order: To place an order, browse our product selection, select the items you wish to purchase, and follow the prompts through the checkout process. You will be required to provide your personal and payment details to complete your order.
Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase. This email serves as a receipt for your transaction.
Order Modifications: If you need to modify your order (e.g., change the shipping address, update product selection), please contact us immediately at info@scalehato.net. Once the order has been processed and shipped, we are unable to make changes.
3. Payment Methods
We accept a variety of payment methods for your convenience, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
- PayPal: A secure online payment option for your convenience.
- Other Payment Methods: We may also offer other payment methods such as Google Pay, Apple Pay, or other third-party payment systems at our discretion.
All payments are processed securely through trusted third-party gateways like PayPal or Stripe. ScaleHato does not store any sensitive payment information such as credit card details. We use encryption to ensure that all transactions are secure.
4. Order Cancellation
You can cancel an order at any time before it has been shipped. To cancel an order:
- Contact our customer support team immediately at info@scalehato.net or call (910) 486-6672.
- Provide your order number and reason for cancellation.
Once the order has been processed and shipped, it cannot be canceled, but you can return the item following our Return and Refund Policy.
5. Shipping and Delivery
Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods: We offer several shipping options, including standard, expedited, and express shipping. The available options and associated costs will be presented to you at checkout.
Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You will see the final shipping cost before confirming your order at checkout.
Delivery Time: Delivery times vary depending on your location and the shipping method selected. Please note that we cannot guarantee delivery dates as shipping times may be affected by factors beyond our control, such as weather, holidays, or carrier delays.
International Shipping: We currently offer international shipping to certain countries. Customs fees, duties, and taxes are the responsibility of the customer. Please check with your local customs office for more information.
6. Returns and Refunds
If you are not completely satisfied with your purchase, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for more detailed information on how to initiate a return and refund.
Eligibility for Returns: Items must be in their original, unused condition with all packaging and accessories intact. Items must be returned within 30 days of delivery.
Return Shipping: For items returned due to a change of mind, the customer is responsible for return shipping costs. If the return is due to a defect or an incorrect item, ScaleHato will cover the return shipping costs.
7. Warranty
All products purchased from ScaleHato are covered by a manufacturer’s warranty. The specific warranty terms vary by product, so please refer to the product description or packaging for details. If you experience any issues with your product that is covered under warranty, please contact us for assistance with the warranty process.
8. Customer Service
If you have any questions or concerns about your order, please don’t hesitate to contact us. Our customer service team is here to help!
- Email: info@scalehato.net
- Phone: (910) 486-6672
- Address: 6341 Sandy Creek Rd, Stedman, North Carolina, 28391
9. Limitation of Liability
While we make every effort to ensure the accuracy of the information on our website, ScaleHato is not liable for any errors or omissions. We are not responsible for any damages arising from the use of our products, including but not limited to indirect, consequential, or punitive damages. Our liability is limited to the amount paid for the product.
By placing an order on ScaleHato.net, you acknowledge that you have read, understood, and agreed to this Sales Policy. We appreciate your business and look forward to providing you with the best camera products and customer service!