Privacy Policy for ScaleHato.net

Effective Date: December 31, 2024

At ScaleHato, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website https://scalehato.net/. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect personal information when you use our website, place an order, or interact with us in other ways. The types of information we may collect include:

  • Personal Identification Information: This may include your name, email address, mailing address, phone number, and payment information when you create an account, make a purchase, or contact us for customer support.

  • Non-Personal Identification Information: This includes technical data such as your IP address, browser type, device type, operating system, and browsing activity on our website. This data is collected automatically as you interact with our site to improve your experience and site performance.

  • Payment Information: When you make a purchase, we collect your payment details (credit/debit card information, billing address, etc.), which are processed securely through third-party payment processors like PayPal and Stripe. ScaleHato does not store your payment card details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Transactions: To fulfill your orders and deliver the products or services you request, including processing payments and sending order confirmations.

  • To Improve Our Website: We use non-personal data (e.g., browser type, device, and usage statistics) to enhance the functionality of our website and provide a better user experience.

  • To Communicate with You: We may use your email or phone number to send you updates about your orders, promotional offers, newsletters, or important customer service information. You can opt-out of marketing communications at any time by following the unsubscribe link in the email or contacting us directly.

  • To Provide Customer Support: We may use your information to respond to inquiries, handle complaints, and resolve any issues with your orders or products.

3. How We Protect Your Information

We take the security of your personal data very seriously. ScaleHato implements industry-standard security measures to protect your information from unauthorized access, use, or disclosure. Some of the methods we use include:

  • SSL Encryption: Our website is secured using SSL (Secure Socket Layer) encryption technology, which ensures that any personal information you provide, including payment details, is transmitted securely.

  • Secure Payment Processors: We partner with trusted third-party payment processors, such as PayPal and Stripe, to handle payment transactions. These processors are PCI-compliant, meaning they adhere to strict security standards for handling your payment information.

  • Access Control: We limit access to your personal data to authorized personnel only who need this information to perform their job functions.

4. Sharing Your Information

ScaleHato does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

  • With Service Providers: We may share your personal information with service providers (e.g., shipping companies, payment processors, email marketing platforms) who assist us in fulfilling orders, processing payments, or providing customer support. These third parties are only allowed to use your information for the purposes we have contracted them for.

  • Legal Requirements: We may disclose your personal information if required by law or to comply with legal processes, such as a subpoena, court order, or government request.

  • Business Transfers: If ScaleHato is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if such an event occurs and provide details on how your information will be handled.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, JavaScript) to collect and store information when you interact with our website. Cookies are small files stored on your device that help us improve your browsing experience by:

  • Remembering your preferences and settings
  • Analyzing website traffic to improve functionality
  • Personalizing your experience by showing you content and products that are more relevant to you

You can control the use of cookies through your browser settings, including disabling or deleting them. However, please note that some website features may not function properly if cookies are disabled.

6. Your Rights and Choices

You have certain rights regarding your personal data under applicable data protection laws:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can update or correct your personal information.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions.
  • Opt-Out of Marketing: You can opt out of receiving promotional emails or newsletters by using the unsubscribe link provided in those communications or contacting us directly.

To exercise any of these rights, please contact us at info@scalehato.net.

7. Third-Party Links

Our website may contain links to other websites or services that are not operated by ScaleHato. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected personal information from a child, please contact us immediately so we can take appropriate steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy is intended to provide transparency and ensure that your personal data is handled in accordance with privacy laws and regulations. Thank you for trusting ScaleHato with your information.